1. About RockySpin
RockySpin is an online casino platform operated by RockySpin Entertainment Ltd., a company registered and licensed under the laws of Curaçao. We hold e-Gaming license number 8048/JAZ issued by the Curaçao Gaming Authority, which authorises us to offer online gambling services in permitted jurisdictions.
Our registered address and full company details are available on request through our customer support team. The Service is provided for entertainment purposes only and is directed exclusively at adult players who meet the eligibility criteria set out in these Terms. RockySpin reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, where required by law or operational circumstances.
2. Eligibility and Account Registration
To open an account and use the Service, you must meet all of the following eligibility requirements at all times.
You must be at least 18 years of age, or the legal age for gambling in your jurisdiction if that age is higher. You must be a resident of a country in which online gambling is permitted under applicable local law. You must not be accessing the Service from a restricted jurisdiction as listed in our restricted countries policy. You must not be a current employee, contractor, director, or officer of RockySpin or any of its affiliates, or an immediate family member of any such person. You must not be registered as a problem gambler on any self-exclusion register applicable to our platform.
By registering an account, you confirm that all information you provide is accurate, complete, and current. You agree to update your account information promptly if any details change. We reserve the right to verify your identity and eligibility at any time, and to suspend or close accounts where eligibility cannot be confirmed.
3. Account Management and Security
Each player may hold only one account on the RockySpin platform. Opening multiple accounts is strictly prohibited and will result in the closure of all duplicate accounts and the forfeiture of any associated balances or bonuses.
You are solely responsible for maintaining the confidentiality of your login credentials including your username and password. You must not share your account details with any third party or allow any other person to access your account. Any activity carried out through your account is your responsibility, whether authorised by you or not. If you suspect that your account has been accessed by an unauthorised party, you must notify us immediately so we can take appropriate protective action.
RockySpin reserves the right to suspend account access temporarily if we detect unusual activity, if identity verification is pending, or if we have reasonable grounds to believe that your account is being used in breach of these Terms.
4. Know Your Customer and Verification
As a licensed operator, RockySpin is required by law to verify the identity of all players before processing withdrawal requests and, in some cases, before accepting deposits above specified thresholds. This process is known as Know Your Customer (KYC) verification.
To complete verification, you may be required to provide a government-issued photo identity document such as a passport or national identity card, proof of address in the form of a recent utility bill or bank statement, and where relevant, evidence of the source of funds used for gambling activity. Documents must be clear, unaltered, and valid at the time of submission.
Verification is typically completed within 24 hours of document submission. Failure to provide the required documents within a reasonable timeframe may result in restrictions being placed on your account, including suspension of withdrawal rights. RockySpin handles all submitted documents securely and in accordance with our Privacy Policy.
5. Deposits and Withdrawals
You may deposit funds into your RockySpin account using any of the supported payment methods listed in the cashier section of the platform. The minimum deposit amount is €10 for most payment methods. Specific limits may vary depending on the method selected and your account region.
Withdrawals are subject to successful KYC verification. The minimum withdrawal amount is €20 for bank transfers and €10 for most other methods. Processing times vary by method: e-wallet withdrawals are typically processed within 24 hours, cryptocurrency withdrawals within the same session, and bank card withdrawals within one to five business days.
All deposits and withdrawals must be made using payment methods registered in your own name. We do not accept payments from third parties. RockySpin reserves the right to carry out additional checks on withdrawal requests to prevent fraud and money laundering. Withdrawals may be delayed where verification is outstanding or where transactions are flagged for review under our compliance procedures.
In the event of a technical error that results in an incorrect balance being displayed or credited to your account, we reserve the right to correct the error and recover any funds credited as a result of the malfunction.
6. Bonuses and Promotions
RockySpin may offer bonuses, free spins, cashback, and other promotional rewards to eligible players. All bonuses are subject to specific terms and conditions published alongside each promotion. These terms take precedence over any general bonus terms where there is a conflict.
The standard welcome bonus carries a wagering requirement of 35 times the bonus amount before any associated winnings can be withdrawn. Free spin winnings are subject to a 40x wagering requirement. Wagering requirements must be met within the validity period specified in the bonus terms. Failure to complete the wagering requirement within the validity period will result in the forfeiture of the bonus and any winnings derived from it.
Bonus funds may only be used on eligible games as specified in the promotion terms. Some games may contribute at a reduced rate or not at all toward the wagering requirement. Maximum bet restrictions apply when playing with active bonus funds — typically €5 per spin or per round. Placing bets above the maximum while a bonus is active may result in the bonus and associated winnings being voided.
RockySpin reserves the right to modify, suspend, or withdraw any promotion at any time and to refuse or revoke a bonus where there is evidence of bonus abuse, fraudulent activity, or a breach of these Terms.
7. Responsible Gaming
RockySpin is committed to promoting responsible gambling and providing tools to help players maintain control over their gaming activity. We offer the following responsible gaming tools which can be activated through your account settings or by contacting support.
Deposit limits allow you to set daily, weekly, or monthly caps on the amount you can deposit. Session time limits allow you to restrict the length of individual gaming sessions. Cooling-off periods allow you to temporarily suspend your account for a defined period ranging from 24 hours to several weeks. Self-exclusion allows you to permanently block access to your account for a minimum period of six months, with the option to extend.
Casino gaming is a form of entertainment based entirely on chance. It is not a reliable way to make money, and outcomes cannot be predicted or influenced by any strategy. Players should only gamble with funds they can afford to lose and should never attempt to recover losses by continuing to play. If you feel that your gambling is becoming difficult to control, please use the self-exclusion tool or contact our support team immediately. Support organisations including GamCare (0808 8020 133), Gambling Therapy (gamblingtherapy.org), and ConnexOntario (1-866-531-2600) are also available for confidential assistance.
8. Prohibited Activities
The following activities are strictly prohibited on the RockySpin platform and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities.
Opening multiple accounts, whether under the same name, different names, or using shared devices or payment methods, in order to claim bonuses or circumvent limits. Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Service in a manner not intended for human players. Colluding with other players to gain an unfair advantage in any game, particularly in live dealer or multiplayer formats. Exploiting technical errors, software glitches, or pricing mistakes to gain a financial advantage. Using the platform to launder money or process payments on behalf of third parties. Engaging in chargebacks or attempting to reverse transactions after withdrawing associated winnings. Providing false or misleading information during registration, verification, or any communication with our support team.
Where prohibited activity is detected, RockySpin reserves the right to void all bets and transactions associated with the account, withhold withdrawals pending investigation, and take any legal action available under applicable law.
9. Intellectual Property
All content available on the RockySpin platform, including but not limited to software, games, graphics, text, logos, icons, images, audio clips, digital downloads, and data compilations, is the property of RockySpin Entertainment Ltd. or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Service for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the platform without prior written consent from RockySpin.
Game content is provided under licence from third-party software providers and is subject to their respective intellectual property rights. Any unauthorised use of such content may constitute an infringement of copyright and other intellectual property rights.
10. Third-Party Services and Links
The RockySpin platform integrates third-party services including game software providers, payment processors, and identity verification services. These providers operate under their own terms and privacy policies and are responsible for the services they deliver.
The platform may also contain links to third-party websites. These links are provided for informational purposes only and do not constitute an endorsement of the linked site or its content. RockySpin accepts no responsibility for the content, accuracy, or practices of any third-party website. You access such sites at your own risk and should review their terms and privacy policies independently.
11. Limitation of Liability
To the maximum extent permitted by applicable law, RockySpin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Service, including but not limited to loss of winnings, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
Our total liability to you for any direct damages arising out of or related to the Service shall not exceed the total amount of funds held in your account at the time the claim arises. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully limited or excluded.
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.
12. Suspension and Termination
RockySpin reserves the right to suspend or terminate your account and access to the Service at any time for any of the following reasons: breach of these Terms or any other applicable policy; failure to complete identity verification within a reasonable timeframe; evidence of fraudulent, dishonest, or illegal activity; a request from law enforcement or regulatory authorities; or for any other reason at our discretion where we believe it is necessary to protect the integrity of the platform or the interests of other players.
Upon termination, any real money balance remaining in your account after deducting applicable fees and any outstanding bonus amounts subject to forfeiture will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.
You may close your account at any time by contacting our customer support team. Please note that if you are closing your account as part of a responsible gaming measure, we strongly recommend using the self-exclusion tool instead, as this provides additional protections.
13. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of Curaçao. Any dispute arising out of or in connection with these Terms or the Service shall first be subject to our internal complaints procedure. To submit a complaint, contact our support team in writing via the live chat or email channel. We aim to resolve all complaints within 14 business days.
If you are not satisfied with the outcome of our internal complaints procedure, you may escalate the matter to the relevant licensing authority or an approved alternative dispute resolution body. Details of available escalation routes are available from our support team on request.
Nothing in this section limits your statutory rights as a consumer under the laws of your country of residence, where those laws provide rights that cannot be excluded by contract.
14. Changes to These Terms
RockySpin reserves the right to amend these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page and, where changes are material, notify you by posting a notice on the platform or by email to the address registered to your account.
Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and contact us to close your account. We recommend reviewing these Terms periodically to stay informed of any updates.