1. What Are Cookies?
Cookies are small text files that are stored on your device — computer, smartphone, or tablet — when you visit a website. They are widely used to make websites work correctly, to improve performance, and to provide information to the owners of the site. Cookies cannot run programs or deliver viruses to your device, and they do not give websites access to your device or personal information beyond what you choose to share.
Each cookie contains a small amount of data, such as a unique identifier, the name of the website that placed it, and a set duration after which the cookie expires. Cookies are sent back to the originating website each time your browser requests a page from that site, allowing the website to recognise your device and remember certain information about your preferences or past actions.
In addition to standard cookies, we may also use similar technologies such as web beacons, pixel tags, local storage objects, and session storage to collect information about how you interact with our Service. For the purposes of this policy, all such technologies are referred to collectively as "cookies".
2. Why We Use Cookies
RockySpin uses cookies for a range of purposes that fall into four main categories. Some cookies are strictly necessary to allow the website to function and cannot be disabled. Others help us improve performance, remember your preferences, or deliver more relevant content and advertising.
Without essential cookies, you would not be able to log in to your account, move between pages without losing your session, or use the cashier to make deposits and withdrawals. These cookies do not collect any personally identifiable information and are placed automatically when you visit the site.
We also use cookies to better understand how players use our platform, which games are most popular, how long sessions last, and where technical problems occur. This data helps us improve the quality and reliability of our Service over time. All analytics data is collected in an aggregated and anonymised form and is not used to identify individual users.
3. Types of Cookies We Use
We use four categories of cookies on the RockySpin platform: essential cookies, performance and analytics cookies, functional cookies, and marketing and targeting cookies. A detailed list of the cookies in each category is provided in the table below.
Essential cookies are always active and cannot be turned off. They are required for the website to work properly and include cookies that manage your login session, maintain your account security, prevent cross-site request forgery, and ensure that the cashier and game lobby function without errors.
Performance and analytics cookies collect information about how visitors use our website. All data collected by these cookies is aggregated and used only to improve site performance, not to identify individual players.
Functional cookies allow the website to remember choices you have made, such as your preferred language, display settings, or whether you have acknowledged a notification. These cookies improve usability but are not essential to core site functionality.
Marketing and targeting cookies are used to track your browsing behaviour and display relevant promotional content from RockySpin or our advertising partners. These cookies require your explicit consent before they are activated. You can withdraw consent at any time.
4. Cookie Duration
Cookies can be either session cookies or persistent cookies, depending on how long they remain on your device.
Session cookies are temporary and exist only for the duration of your browser session. They are deleted automatically when you close your browser. RockySpin uses session cookies primarily to manage your login state and maintain continuity as you move between pages during a single visit.
Persistent cookies remain on your device for a set period after your browser session ends, or until you delete them manually. The duration varies by cookie type and purpose. Essential persistent cookies may last up to 12 months, functional cookies up to 12 months, analytics cookies up to 24 months, and marketing cookies typically up to 12 months, though some third-party marketing cookies may have longer durations.
Specific cookie durations for each cookie we use are listed in the cookie table below.
5. Third-Party Cookies
Some cookies on the RockySpin platform are placed by third-party service providers that we work with. These include game software providers, payment processing partners, analytics services, and advertising networks. Third-party cookies are subject to the privacy policies of their respective providers, and we encourage you to review those policies if you want more information about how those providers use your data.
We do not control the setting of third-party cookies and cannot access them in the same way as our own cookies. However, we carefully select the third-party providers we work with and require them to maintain appropriate standards for data security and privacy.
Common third-party services that may set cookies on our platform include Google Analytics for site performance measurement, fraud detection and identity verification services for account security, payment processor services for cashier functionality, and game providers for session management within game environments.
6. Managing Your Cookie Preferences
You have the right to decide whether to accept or reject non-essential cookies. You can manage your cookie preferences at any time through the cookie settings panel, which is accessible via the cookie consent banner displayed when you first visit our website, or through the cookie preferences link in the footer of any page.
Within the settings panel, you can choose to accept or reject cookies by category. Essential cookies cannot be disabled as they are necessary for the website to function. You can, however, disable performance and analytics cookies, functional cookies, and marketing cookies independently.
In addition to our cookie settings panel, you can also control cookies through your web browser settings. Most browsers allow you to view, delete, and block cookies from specific websites or all websites. Please note that blocking essential cookies through your browser may prevent you from using certain features of our website, including logging in to your account or using the cashier.
For information on how to manage cookies in the most popular browsers, please refer to the help documentation for your browser or visit the browser developer's support pages.
7. Cookies and Responsible Gaming
We also use certain cookies as part of our responsible gaming obligations. These cookies help us enforce self-exclusion settings, recognise returning players who have set deposit limits or cooling-off periods, and ensure that responsible gaming preferences are maintained consistently across sessions.
If you have registered a self-exclusion or set responsible gaming limits, some cookies are essential to ensuring that those settings are honoured every time you access the platform. Blocking or deleting these cookies may interfere with the proper functioning of responsible gaming controls. If you experience any issues with responsible gaming features, please contact our support team immediately.
8. Do Not Track Signals
Some web browsers include a Do Not Track (DNT) feature that sends a signal to websites you visit, indicating that you do not wish to be tracked. There is currently no universally agreed standard for how websites should respond to DNT signals, and we do not currently change our cookie practices in response to DNT signals.
However, you can achieve a similar effect by adjusting your cookie preferences through our cookie settings panel, opting out of analytics and marketing cookies. We continue to monitor developments in this area and will update our practices as the regulatory landscape evolves.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, updates to legal requirements, or changes in our business practices. When we make changes, we will update the "Last updated" date at the top of this policy.
If we make significant changes to how we use cookies — for example, introducing a new category of cookie that requires your consent — we will notify you by displaying a new consent banner when you next visit the website. You will have the opportunity to review and update your preferences before any new cookies are activated.
We recommend reviewing this Cookie Policy periodically to stay informed about how we use cookies and what choices you have.
10. Contact Us
If you have any questions about this Cookie Policy or about how we use cookies on our website, please contact our support team via live chat on playrockyspin.com or by email at [email protected]. We aim to respond to all enquiries within 5 business days.
For questions specifically related to your data protection rights in connection with our use of tracking technologies, you can also refer to our Privacy Policy or contact our Data Protection team directly at the same email address.